Terms and Conditions
Standard Terms and Conditions
These Terms and Conditions apply to all items for sale and sold by Sidabra24 Shop in Online Store (“www.Sidabra24.com”).
The Online Store has been inspected and certified by Trusted Shops (www.trustedshops.de).
2. Offers, Conclusion of Contracts
Offers of items for sale in the Online Store represent an invitation to a customer to place an order only. An order from a customer represents an offer to conclude a contract of sale. Once an order is placed, the customer will receive an automatic electronic confirmation of his order via E-Mail and this will give rise to a contract of sale.
If a product ordered is not available, Sidabra24 may withdraw from the contract. In such a case Sidabra24 will inform the customer immediately and if applicable reimburse any payments paid without delay.
During the Online Store order process, the customer can view and correct all data entered in a confirmation window after the order button has been selected.
Customers may conclude contracts of sale in English and German.
The prices quoted on the website are final. Merchant wholesale customers will always receive discounts. Payment is due in full immediately.
4. Transport costs
All orders are shipped by An Post (Irish Post) standard or registered service. Shipping and handling costs are not included in the prices quoted on the Online Store. When placing an order in the Online Store, the customer is provided with a tool that will automatically calculate the shipping and handling costs for the order. Items' weight and customer's shipping country is taken into consideration when calculating the shipping and handling costs. Some items have an option to be shipped by registered/signed post and this option, if available, is presented in checkout page.
5. Terms of payment
Payment may be made by bank transfer, credit card or PayPal. We reserve the right to exclude particular methods of payment. In the case of credit card payments, the credit card will be charged when the order is placed.
6. Cancellation policy
6.1 Cancellation Right: The customer may cancel a contract of sale without cause within fourteen days, by returning the good(s) to Sidabra24. This period will start the day after receipt of the cancellation notice but not before the customer has received the good(s) (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before all information obligations laid down in article 246 § 2, § 1 Abs. 1 and 2 EGBGB and § 312g Abs. 1, 1 BGB, article 246 § 3 EGBGB have been fulfilled. To meet the cancellation deadline it is sufficient to dispatch the notice of cancellation or the good(s) punctually. Form of cancelation can be filled online.
6.2 Consequences of cancellation: In the event of a valid cancellation, both parties must return all good(s) and payments received and any other received benefits (such as accrued interests). If it is not possible for the good(s) to be returned whole and/or in their original condition, the customer must reimburse Sidabra24 for any loss of value of the good(s). This does not apply if the poor condition of the good(s) is the result of an inspection of the good(s) as it would have been possible before buying, for example, in a physical store. Goods that can be shipped as a parcel by regular mail are shipped at Sidabra24’s risk. If the good(s) cannot be shipped by regular mail, then Sidabra24 will arrange for pick-up. The customer must bear the regular cost of returning the good(s) if the good(s) received are as ordered and if the original purchase price of the good(s) to be returned did not exceed EUR 40 or if the customer has, at a price exceeding EUR 40, at the time of cancellation not fulfilled the reward or an agreed installment. Otherwise, the customer may return products without incurring any costs. Any obligations to reimburse payments must be satisfied within 30 days. The 30 day period begins on Sidabra24’s part with the receipt of the goods and on the customer’s part with the dispatch of the notice of cancellation or the punctual dispatch of the good(s).
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6.3 Miscellaneous: There is no statutory right to cancel orders of goods that are, due to their nature, not qualified for a return.
6.4 Processing: To ensure that processing of the cancellation is carried out as quickly as possible, customers are asked to phone, e-mail Sidabra24 and request a Returns Number or fill out Returns form online. Good(s) should be returned in their entire original packaging, or at least packed appropriately for transport, together with the Returns Number. Customers are asked to obtain signed confirmation of receipt from the transport firm employed to return the good(s) to Elgato, and to keep this confirmation safe.
6.5 Cost of returning the good(s) in case of cancellation: If a customer makes use of their cancellation right, the customer must bear the regular cost of returning the good(s) if the good(s) received are as ordered and if the original purchase price of the good(s) to be returned did not exceed EUR 40 or if the customer has, at a price exceeding EUR 40, at the time of cancellation not fulfilled the reward or an agreed installment. Otherwise, the customer may return products without incurring any costs.
7. Liability for defects
Sidabra24’s liability for defects is as provided by law.
8. Delivery times
If delivery times change substantially after an order is placed, Sidabra24 will inform the customer by e-mail. In such a case the customer will be entitled to cancel the contract without incurring any costs.
9. Reservation of title
All goods supplied by Sidabra24 will remain Sidabra24’s property until full payment has been made and all claims arising out of the contractual relationship settled.
10. Overall liability
Sidabra24 is liable without limit for losses resulting from deliberate action or inaction or gross negligence and for injury to life, limb or health. Regardless of the legal basis of the claim put forward, Sidabra24 is only liable for losses that result from a culpable breach of a substantial contractual obligation. Liability in this case is limited to losses that were possible for Sidabra24 to foresee when the contract was concluded and that are typical for the type of contract in question. We point out that customers are responsible for securing their own data.
11. Data Protection and Privacy Statement
The customer data collected in connection with the contract will be used by Sidabra24 in accordance with the provisions of the German Federal Data Protection Act and the German Remote Services Data Protection Act.
The exchange of customer data over the Internet is encrypted. This is accomplished by using the Secure Socket Layer (SSL) protocol.
Sidabra24 collects and processes customers' personal information fairly and lawfully in accordance with the Data Protection Act 1998. We may collect customers' personal information for processing a customer’s order.
The customer can subscribe to the Sidabra24 newsletter on the website, this subscription can be cancelled at any time.
Customers have the right to inspect or block their personal data or demand the deletion or amendment of their personal data. In the event of questions regarding the collection, processing or use of personal data and for information, the amendment, blocking or deletion of data and the revocation of consents granted, customers should contact Sidabra24 Customer Service through Contact Us form or Email. Sidabra24 will not share any personal customer data with third parties other than with service partners who require the data in order to process orders.
Sidabra24 will save the customer's order data and provide this information to the customer by e-mail. The customer is entitled to object to the latter. The customer may inspect order data in the customer section of the Online Store. To enable the customer to place orders in the Online Store, one or more so-called "cookie(s)" will be created when particular Web pages are visited. These are small text files. The customer may use his browser program to control the acceptance of cookies from the Web page and, if appropriate, block this. Such cookies serve exclusively to enable the use of specific applications, e.g. the Online Store shopping basket system; no personal data whatsoever is stored. Most of the cookies will be deleted from the user's hard-disk at the end of the browser-session (temporary cookies). Other cookies remain on the customer's hard-disk to make it possible for Sidabra24 to recognize the customer's computer at their next visit (permanent cookie).
12. Concluding terms
Should any of these Standard Terms and Conditions be invalid, the remainder of the contract will remain valid. The relevant statutory provisions will apply in place of any invalid term.